General conditions of operations

OPERATING CONDITIONS season 2010/11

GENERAL REGULATIONS 

VISITORS ARE ADVISED: 

• to check the weather and operating conditions of the ski resort before the PURCHASE OF SKI PASSES

• to check the daily info about the ski resort’s conditions on the snow telephone. This information includes data on current weather conditions, snow report, open slopes, access road conditions and additional offer. Price of the call is determined in the price list of Mobitel, d.d. or Telekom Slovenije: 

1. KRVAVEC: +386 (0)41/(0)31 18 25 01 (Mobitel) or +386 (0)90 93 41 25 (Telekom Slovenije) and on the internet page: www.rtc-krvavec.si and www.unitur.eu . 
2. ROGLA: +386 (0)31/041 18 25 03 (Mobitel) and on the internet page: www.rogla.si and www.unitur.eu

• before DEPARTURE TO THE SLOPES for the reasons of personal safety

1.KRVAVEC: to see the panoramic photo of the ski resort on the information panel located on the lower or upper station of the cable car and the TV picture at the cashier’s desk and at the entrance to the cable car. Live TV picture can also be viewed on the television program of Gorenjska TV.

2.ROGLA: to check the weather and ski slopes condition on the telephone number +386 (0)3 757 71 00.

• to come to the ski resort in appropriate gear – appropriately set bindings on the skis, with sharpened ski edges and appropriate clothing, since parts of the ski resorts are situated in the range of mountains of medium height (Rogla) or in the high mountains (Krvavec). 

PURCHASE AND VALIDITY OF SKI PASSES 

Ski passes can be bought according to the price list

1. KRVAVEC: in cash, with bank cards (debit, Maestro, Karanta) and credit cards (MasterCard, Diners) at the cashier’s desk on the lower and upper stations of the cable car and on the lower station of the chair lift Kriška planina. 
2. ROGLA: in cash, with bank cards (debit, Maestro, Karanta) and credit cards (Visa, MasterCard, Diners, American Express) at the main cashier’s desk next to Pizzeria Planja and at the upper station of the ski lift Košuta, and in cash at the upper station of the four chair lift Jurgovo. 

• Ski passes with additional discounts (schools, groups, agencies) can be bought at the cashiers’ desks of the lower station of the cable car (Krvavec) or at the main cashier’s desk next to Pizzeria Planja (Rogla).

• Sale and inspection of the ski passes is managed by computerized cashiers and electronic readers. The visitors are obliged to register the ski pass on the electronic reader upon entering. The visitors are obliged to show at anytime and anywhere on the ski resort the ski pass or the identification card to the authorized staff of the ski resort management. 

• When the ski resort is working, the ski pass reclamations are being resolved

1. KRVAVEC: in the information office on the lower and upper station of the cable car Krvavec.
2. ROGLA: at the main cashier’s desk next to Pizzeria Planja.

• The validity date cannot be changed for the already purchased ski passes, except in case of prolongation of the multiple days ski pass by additional payment (only valid for Krvavec).

• Day and hours ski passes permit a one-time access and return to/from the ski area by a cable car (only valid for Krvavec). 

• »Fun« ski pass (only valid for Krvavec) is a daily ski pass permitting the use of devices in the »fun« park, a single access and return to/from the ski area by a cable car, unlimited number of rides on a four-chair lift Tiha dolina and ski lift Luža. 

• »Fun« ski pass (only valid for Rogla) is a daily ski pass permitting the use of devices in the »fun« park, unlimited number of rides on a four-chair lift Planja and ski lift Mašin Žaga I, II, and ski lift Jurgovo II.

• Holders of the season ski pass with a photo from the season 09/10 have a right to a discount for the purchase of new season ski pass with a photo (adults, youth, seniors: 15 €, children: 10 €). The discount is only applicable with presentation of the season ski pass for 09/10. The ski pass is not transferable. 

• Hours ski passes are valid during the purchased time. The return to the valley from the ski resort is possible until the end of working hours of the cable car. 

• The pre-purchased ski passes (daily, 5 or 10 times daily pass in the season) are valid for two winter seasons. The expired ski passes can have their validity prolonged by additional payment according to the price list. The newly issued ski passes are valid for one winter season. The valid ski passes cannot be prolonged. 

• The user of a 5 and 10 times daily passes (flexible dates ski pass) can freely  choose the skiing days until the use of the ski pass. The ski pass is transferable; only one ski pass per day can be used.   

• Multiple day ski passes with a photo are valid for the purchased number of days, in sequence from the first day of use of the ski pass. 

• Multiple day tickets are valid from the printed date; for the next day they can be purchased after 3 p.m. (after 2 p.m. from the start of the season to January 4) and used for the access to the hotel, hut,…) on the day of purchase. After the expiration of a multiple-day ski pass, the transfer with cable car to the valley is also possible for the announced departures from Krvavec on the next day until 10 a.m.

• The multiple–day (from 3 to 7 days), season ski passes with photo and official season ski passes are not valid without the photo of the owner. 

• The validity of each multi-day ski pass can be prolonged at prices valid on the day of the ski pass that the owner wants to prolong (valid for Krvavec).

• Season and GIZ ski passes, transferable and non transferable, are not valid during the summer season.

• Season ski passes are valid from the start of the skiing season till the end of operation of the ski resort. The season ski pass is considered used if the ski resorts are in operation for 100 days. In case of a shorter operating period, the owners can obtain a credit note in the value of 1% of the season ski pass value for each day of the pre-closed ski resort, which can be used for the purchase of the season ticket for the next season.  

• Damaged ski pass can only be changed in case the validity of the ski pass can be checked optically or with electronic reader.

• Change of any damaged ski pass should be made immediately, with exception of the season ski pass, which is issued 7 days after reporting the damage. The change is charged according to the price list. 

• Official work pass with photo (Krvavec only) is issued on a name of the catering facility and on the name of their employee and it is not transferable. The pass is not a ski pass and permits only the transfer to the job post with cable car and chair lift. 

• Children up to 6 years old (born in 2005 or younger) can use cable cars without the ski pass only in company of parents. 

• Children up to 6 years old (born in 2005 or younger) that ski alone and are not skiing in ski clubs, schools or courses with a trainer or leader of the line need a valid children ski pass.

• Children up to 14 years old (born in 1997 or younger) are entitled to buy a children ski pass if they present a proof of their age. 

• Youth: children from 14 to 19 years old (born between 1992 and 1996).
• Seniors: men and women over 65 years old (born in 1946 or before). 
• Upon presenting the status evidence, seniors, youth, children from 6 to 14 years old, disabled of I. and II. category and their companions, students and scholars, members of ACTIVE SLOVENIA, GRS, ISIA, ZUTS, IVSI, and members of the ski association of Slovenia are entitled to a discounted price for the ski passes specially marked in the price list. These ski passes are only valid with the proof of age or status. 

• Attendants from primary and secondary schools that lead their groups by themselves, on Rogla and Krvavec are entitled to one free ski pass for an attendant per every 20 scholars. 

• Ski centers issue ski passes for vouchers of their contractors only in case the amount of the unsettled total debts to them is not over 1.000 EUR. 

• A skier wishing to be granted a discount must prove entitlement to discount by means of appropriate document (parents or accompanying persons the age of a child) if so requested by the cashier, inspector or any other authorized person.

• Ski pass »večerno sankanje« (only valid for Krvavec) is not valid for skiing. Ski pass permitting unlimited number of rides on a four-chair lift Tiha dolina in time of organized night sledding (Fridays, Saturdays, from 16.30 to 18.30PM). The return to the valley from the ski resort is possible until the end of working hours of the cable car. In case of bad weather (snow, fog, wind) night sledding is cancelled.

REFUND AND SKI PASS LOSS 

• In case of injury of a skier, upon rescuers’ intervention on the ski slopes, the company repays the money paid for a multi-day ski pass, namely on the basis of the ski accident report and the valid ski pass on the day of accident. The ski pass is refunded from the next day on. The paid amount is also refunded to one companion of the injured skier which had to leave the ski resort before time to accompany the injured skier. 
• The companies do not refund the multi-day ski pass in cases of sickness, exception being the participants of the school program. 
• Bought ski passes cannot be returned or refunded. 
• Lost or damaged season ski pass can be replaced upon payment of expenses for their change. Lost season ski pass is substituted upon presentation of issuing confirmation or identification card for the ski pass, within 7 days after reporting the loss. 
• The companies do not admit any substitution for lost ski passes. 

SKI PASS ABUSE

• Use of the ski pass bought at a discounted price on the basis of appropriate proof of age or status and the ski passes on digital watches is considered an abuse if used without identification cards. 

• Attempt or abuse of the ski pass and violation of the rules of safe skiing, are a reason for an immediate dispossession of the ski pass. The officials of the company are in charge for the dispossession of the ski pass. 

• For each day of the found abuse, the violator is obligated to pay the indemnity in the amount of the triple value of a daily adult ski pass and to deposit an appropriate warranty until the payment of indemnity (ski equipment). 

• For the ski pass abuse or the rules violation, the companies are entitled to report the violators’ penal act to the police or to justice.  

OPERATION SAFETY, DAMAGE OF FACILITIES ON THE SKI SLOPES AND SKI LIFTS 

• KTC Rogla and RTC Krvavec charge all advertising on the facilities, ski lifts and parking lots according to the price list. Self-willed advertising on facilities, ski lifts and parking lots is punished with a penalty in amount of 500EUR/m2 + VAT for each advertisement. Self-willed advertiser has to immediately remove the advertisement at its own expenses. Cleaning of leaflets or stickers that a self-willed advertiser will not remove on its own is charged with the payment of a double cleaning tariff. 

• If the companies ascertain that the visitor caused damage to cable car or other device in the ski resort, the causer or its guardian is bounded to repay the damage. The companies have a right to start a criminal procedure due to damaging foreign property and a right to sue for damages. Until the final damage estimation, the companies may demand a deposit of 500 EUR from the causer or keep the ski equipment.   

• The companies have a right to prohibit access to the ski resort for individuals or groups due to their previous violations of rules of conduct or safe skiing. The companies prohibit access to the cable cars and slopes to people under the effect of alcohol or drugs, and people with inappropriate conduct. The company does not hold any responsibility for them and their actions. 

• Smoking, use of open fire and throwing of cigarette ends and litter is forbidden on all cable cars (due to fire danger on the lift path).  

GENERAL REGULATIONS ON SKI LIFTS OPERATIONS 

• All ski lifts operate on a self-service principle. 

• If the visitors require help when taking the chair or ski lift, they should, on time, ask for help the assistant staff at the ski lift station.  
• Before entering the chair lift, snowboarders must obligatory undo one bind on the snowboard.
• Operating time of the ski lifts and ski slopes is adapting to the daily weather and snow conditions (for example, in cases really soft weather, the hours of ski lifts are shorter in the afternoon, or in case of strong winds, the ski lifts are stopped, etc.)
• The cable car to the ski resort Krvavec and the four-chair lift Planja on Rogla are operating full time during the days of a great number of visitors, and every half an hour when there are less visitors (e.g.: 10:00, 10:30, 11:00,…)
• The visitors can order a special ride with the cable car out of the operating hours. The person placing this order pays the costs of the special start and cost of ski passes according to the price list. 
• During the season and during the spring skiing companies can, due to technical, organizational, economic or natural reasons, exclude individual chair lifts from operation and close certain slopes. This does not present a reason for a lower ski pass price.  
• The companies reserve the right to change the operating hours of the cable car and ski lifts due to technical, organizational, economic or natural reasons. 

SEASON DURATION AND OPERATING HOURS 

1.RTC KRVAVEC 

Operating hours in winter season 2010/1

RTC Krvavec, d.d., reserve the right to change the operating hours of the cable car and ski lifts due to technical, organizational, economic or natural reasons. 

2.KTC ROGLA 

Operating hours in winter season 2010/1

Night skiing: from 5 p.m. to 9 p.m. (Thursdays, Fridays, Saturdays, Sundays and holidays).

TRANSPORT OF INDIVIDUALS, CHILDREN, BAGGAGE, LOAD AND DOMESTIC ANIMALS   

• On ski lifts it is forbidden to transport children or domestic animals in backpacks or on chest. 
• Transport of personal baggage up to 15 kg is free of charge (suitcases, backpacks, bags, skis, etc.)
• Transport of load over 15 kg is charged according to the price list in total weight. The transport price does not include the help from company’s staff for uploading and downloading, and delivery on Krvavec. Help and delivery can be agreed and paid separately.
• The companies do not accept any responsibility for late delivery and transport of irregularly packed load (damages, frost, etc.). The load has to be correctly packed and ready for transport on the ski lifts, and protected from alienation otherwise it has to be accompanied by the owner or his/her substitute. 
• The transport of hang-gliders and paragliders on Krvavec is permitted with the cable car and chair lift Gospinca. 
• Transport of domestic animals is possible only by a cable car on the ski resort Krvavec, weight to 15 kg is free of charge, domestic animals weighting more than 15 kg are charged the price of children’s ski pass.
• During the transport on the cable car domestic animals must be appropriately secured (strap, muzzle or basket).
• According to the decree of the Cerklje community on water sources preservation, the transport of waste from Krvavec can only be done in specially strengthened waste bags. The transport of waste in regular waste bags is not possible. Irregularly packed waste must be removed from the chair lift area by the causer. The specially strengthened waste bags can be bought in the info office on the upper station of the cable car. 

 SAFETY, INSURANCE AND RESPONSIBILITY 

• Children up to 14 years of age are obligated to wear the protective ski helmet. 

• Grammar schools that organize sports days on Krvavec and book the ski instructors through RTC Krvavec for guiding the groups, must, before time, compose a list of groups of children (at the most 12 children per group) according to their knowledge of skiing, and give it to the instructor coordinator at the info office before the start of the sports day.  

• Group leaders and instructors are responsible for the safety of skiers in the groups.

• Group leaders using the polygon for trainings and competitions must obtain beforehand the authorization from the manager of the ski resort and pay the use of training polygon. Group leaders and ski instructors must beforehand report their activity to the info office at the upper station of the cable car Krvavec or at the desk office next to Pizzeria Planja on Rogla, and obtain authorization and pay the fee for the slope use. 

• In cases of dangerous leading of the group, unreported training polygon use, unreported ski instructing, the companies can prohibit the continuation of activities on the ski slopes, and the ski passes are taken away from the group- without refund. 

• By purchasing the ski pass, the owner is insured for injuries and equipment or load damaging during the transport on all ski lifts and on the ski slopes, if the injuries occur due to negligence and guilt of the manager.  

• The companies do not take on any responsibility for body injuries and equipment damaging of the ski pass owners and other individuals if the injuries occur as a consequence of: disobeying the conditions on the slopes, number of visitors, weather, snow quality, unadjusted ride, and are disobeying the FIS principles, signs and instructions of the lift manager, insufficient physical preparedness, insufficient sports equipment, skiing under the effect of alcohol and drugs, etc. 

• Skiers on the ski resort Krvavec use the facilities in the »FUN« park at their own responsibility. RTC Krvavec does not assume any responsibility for injuries in this area that occur due to the inexperience of users or due to the use of facilities in the absence of a trainer.

• Reclamations, complaints, declarations of body injuries and injuries of equipment or load should be done on Krvavec at the info office on the upper station of the cable car and on Rogla to the supervisors on the ski slopes. 

• The conditions for a possible damage claim to the company are: presentation of a ski pass valid on the day of the injury and an official report of the ski accident on the ski slopes written by the ski resort supervisor immediately after occurrence. 

• We advise the visitors to bring with them a valid medical insurance card. In case of injury on the ski slopes the eventual ambulance transport to the hospital is free of charge only for individuals with a basic and supplementary coverage on their medical insurance. Other injured persons are charged the transportation according to the price list determined by the medical insurance company of Slovenia. 

• In case of causing the accident on the ski slopes the companies reserve right to start a penalty procedure or an offence procedure against the inducer.  

PARKING AND USE OF PARKING SPACES

• Parking or use of parking spaces on the lower station of the cable car Krvavec and on Rogla is free of charge – the drivers must consider the traffic signalization and instructions of the staff. 

• It is forbidden to park on all access roads and private property.

• The companies do not assume any responsibility for the parked vehicles. 

ACTIVITIES ON THE SKI SLOPES, SKI SCHOOLS, TRAININGS AND COMPETITIONS 

• For all activities on the ski slopes a consensus from the manager of the ski resort needs to be obtained beforehand. 

• For all commercial activities on the ski slopes a written consensus from the manager of the ski resort needs to be obtained beforehand and the fee according to the price list has to be paid.  

• Organized ski instructing on the ski slopes can only be performed by the professionals who beforehand obtain a written consensus from the company. 

• The organizer of event or competition on the ski resort is obliged to declare such events in advance to the competent administrative unit. Also beforehand, the organizer must make a contract with the ski resort manager about the settlement of relations for the use of the ski resort for event or competition, and must obligatorily present the declaration of the event or the competition.   

• Organizer of the event, training and competition must, at its own expense and with its own staff physically divide the part of the ski slope used for event, training or competition by tape from other slopes and physically divide it from the recreational surfaces (put warning signs!).  

• Before the beginning of the event or competition, the organizer must assure a rescue service, medical doctor and permission for the event organization from a competent administrative unit. It is advised to insure the participants of the competition or training. After the event, the organizer must remove all signs, security lines and other devices from the ski slope.

SPECIAL REGULATIONS ON SAFETY AND ORDER ON THE SKI SLOPES 

• The skier is obliged to consider the instructions of the ski resort manager, lift staff and rescuers, and must also consider the instructions on all warning and notice panels on the ski slopes and the FIS regulations, the legislation on ski resorts and lifts security in force.

• IT IS FORBIDDEN TO ski in contradiction to the FIS rules, regulations of safety on ski areas, and to skip lines for lifts. The violation can be penalized with immediate dispossession of the ski pass without repayment. The company official is authorized for the ski pass dispossession.  

• IT IS FORBIDDEN TO ski on closed slopes, marked with a sign “SLOPE CLOSED” and skiing outside the settled ski slopes. 

• IT IS ABSOLUTELY FORBIDDEN to trespass the wire fences, with skis or without them, because these fences protect the skiing area from the precipices and different kinds (also snow) overhangs and precipices. It is also FORBIDDEN to ski in woods, pines and outside the marked and settled slopes. 

Emergency call, accident report, weather information, prices, etc 

KRVAVEC: 051 333 444                             ROGLA: 03 757 10 00

• Rescue service and first aid operate continuously during the ski lifts’ operating hours and can be called from all marked sites. The rescuers monitor only the settled and open ski slopes. The rescuing and first aid on the closed ski slopes and outside the marked slopes is CHARGED to the injured person with a payment 250 EUR + DDV. In case of the ski pass abuse the violator participating in the accident must pay the rescue expenses. 

• Skiing on the ski lift path is not allowed. Ski lift paths can only be crossed on specially marked sites. 

• Walking and sledding are not allowed on the ski slopes. 

• Walking dogs on strings is not allowed on the ski slopes. 

• Taking off and landing of paragliders and kites is not allowed on the marked ski slopes!

• The skier must be prepared to encounter a snowmobile or a treader, especially on the paths marked for snowmobiles and treaders. 

• The treaders and snowmobiles on Krvavec can be driven on the road from Jezerce and Kriška planina, passing Gospinca to the log cabin in Tiha dolina (according to the regulation on prohibited driving of motor vehicles in natural environment). On Rogla they can be driven on the path for snowmobiles!

• The ride with snowmobiles is forbidden on the ski slopes (according to the law on safety on the ski slopes).

• Recommendations for safe skiing of the Ski Association of Slovenia are an integral part of operating conditions.

• Uniformed – visibly marked ski instructors of the Ski school Unitur Intersport with course participants can enter on specially marked ski lifts through specially marked passes – on Krvavec. On the Rogla ski resort only ski instructors with individual guests can skip the row. 

• Supervisors, uniformed staff, ski lift staff, rescuers on the ski slopes, police and their companions have priority when entering all lifts and facilities. 

These operating conditions are composed and published in accordance with the regulation of the Article 54 of the law on cable facilities for person transportation (Ur.l.RS 126/03).

AN INTEGRATE PART OF THESE CONDITIONS ARE ALSO THE REGULATIONS OF THE LAW ON SKI SLOPES (UR.L. RS 110/02). THE TEXT OF THE LAW CAN BE SEEN IN THE INFO OFFICE ON KRVAVEC AND ON ROGLA, AT THE LIFTS AND SLOPES MANAGER.